> WARRANTY & SCHEMATICS
LIMITED WARRANTY
Pearl drums, hardware, accessories and percussion instruments are designed and manufactured to provide the highest standards in quality, style, appearance and playing performance. Pearl takes pride in its products and takes great care to utilize the best materials and the highest standard of craftsmanship in their manufacture.
Warranty Coverage/Warranty Period
General: Pearl drums, stands, pedals, parts and accessories except as noted herein, purchased from an authorized Pearl dealer are warranted to the original retail purchase and shall be valid by item as indicated below and is not transferable.
Shells (Marching): Wood marching shells are guaranteed against material failure or going out of round for a period of three (3) years from the date of the original purchase.
Drum Hardware (Marching): Drum hardware such as lugs, claws, tension rods, swivel nuts, strainers, and nuts and bolts are guaranteed against material failure and manufacturing defects for a period of one (1) year from the date of the original purchase.
Hoops: Wood hoops are guaranteed against material failure, ply separation, or going out of round for a period of one (1) year from the date of the original purchase. Metal hoops are guaranteed against material failure or going out of round for a period of one (1) year from the date of the original purchase.
Finish: Except for “special finishes" (see below), both the lacquer finish and covered finish on Pearl drums are guaranteed for one (1) year; however, Pearl does not guarantee against deterioration by reason of corrosive atmosphere, extreme temperature or other external causes.
GENERAL CONDITIONS OF WARRANTY
This Warranty Does Not Cover
This warranty shall not apply to the following: sticks, brushes, beaters, springs, straps, slings, heads, wire snares, cable snares, gut snares, snare cords/straps, cymbals, bass drum hoop protectors, or damage resulting from misuse, negligence, and/or alterations or additions to the product after acceptance. Pearl’s warranty does not apply to failures caused by the following: a.) Improper maintenance or repair, including the installation of parts or components that do not conform to the quality and specification of the original. b.) Instruments that have been altered, modified or have been damaged through misuse, negligence or improper operation. c.) Instruments whose trademark, name or identification number has been changed or removed. d.) Instruments subjected to abnormal strain, neglect, abuse, modification or exposure to extreme variances in temperature or humidity. e.) Special Finishes - Drum hardware and stands ordered with Black Chrome plated, Gold plated, Satin Chrome plated, Black Nickel plated, and lacquered finishes are highly sensitive to cosmetic damage that can occur during normal handling and use. Therefore, no warranty of any kind, including any implied warranty of merchantability or fitness for a particular purpose, is provided against cosmetic defects or appearance damage to these finishes.
The obligation created by this warranty is limited to repair or replacement of the defective item at Pearl’s sole discretion.
Owner’s Responsibility
It is important that the owner/user be familiar with the proper maintenance and use of their Pearl instrument. Keep this warranty and proof of purchase in a safe place. Be prepared to provide purchase information to avoid undue difficulties in determining eligibility for warranty protection. If any service is not performed by Pearl, it will terminate this warranty.
To Obtain Warranty Service
Warranty service may be obtained by first notifying the Pearl dealer from which the product was originally purchased. Upon notification, the Pearl dealer must obtain Return Authorization from the Pearl Customer Service Department. This number must be written plainly on the outside of the package or the returned shipping carton will be refused. Returned merchandise must be accompanied by a copy of the original sales receipt. All freight and insurance must be prepaid by the original owner. Pearl will stand return freight, provided the defect is adjudged to be covered by warranty. Merchandise found to be not covered by warranty will be returned freight collect.
Warranty Limitations
This Limited Warranty is exclusive and made in lieu of all other warranties, and all implied warranties, including without limitation any warranties of merchantability or of fitness for a particular purpose which are hereby expressly disclaimed. In no event will responsibility be accepted for incidental or consequential damages of any nature whatsoever. Some states do not allow limitation on how long an implied warranty may last. Therefore, the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Note: This WARRANTY applies to the United States only and may vary in other countries.